QUESTIONS, ANSWERED
Frequently asked questions
Are you a full wedding planning company?
No. The service is focused on sourcing and booking individual wedding suppliers or services. You can ask us for one requirement or several.
Who is my contract with?
Your customer agreement is with The Wedding Concierge. We separately hire and contract with the supplier delivering the service.
How do you make money?
Our customer price includes the cost of the supplier and our margin for sourcing, contracting, administration, communication and service management.
Can I speak directly to the supplier?
We manage pre-wedding communication so that information remains organised and consistent. Where the service genuinely requires a consultation, site visit or planning meeting, we can arrange and manage that process.
What happens if the supplier lets you down?
Your exact rights and our replacement or refund process should be stated clearly in your customer terms. We will work to find an appropriate solution in line with the agreement.
Can I request a supplier you do not already work with?
Yes. We can investigate new suppliers, subject to availability, suitability, checks and willingness to contract with us.
Do you charge an enquiry fee?
You can set this according to your business model. Edit this answer to explain any sign-up, search or commitment fee and whether it is refundable or deducted from the final booking.